Help Center
How can we help?
Answers about your Tattups – from application to shipping.
Popular:
Topics
- Good to KnowHow Tattup works, how long it lasts and what to know before you start. 14 questions
- Applying TattoosStep by step to the perfect tattoo – in under a minute. 11 questions
- After ApplyingCare, sauna, sun – and how to remove your tattoo. 7 questions
- Safety & IngredientsIngredients, skin safety and warnings. 10 questions
- Orders & RefundsPayment, discount codes, changes and refunds. 14 questions
- ShippingDelivery times, shipping costs, customs and tracking. 10 questions
- Custom TattoosEverything about your own tattoo designs. 23 questions
- AI Tattoo GeneratorFree credits, Fast and PRO, styles, remix, cover-up – and ordering your design as a tattoo. 12 questions
- Community & CollaborationsPartnerships, influencers, press and bulk orders. 4 questions
- SustainabilityPackaging, ink and our part for the planet. 2 questions
All answers
Good to Know
Go to topicI need help! How can I contact you?
What is the Tattoo Guarantee?
How does Tattup actually work?
Why does it look so real?
How long does a Tattup tattoo last?
What tattoo sizes do you offer?
- XS — 3 × 4 cm
- S — 5 × 9 cm
- M — 7 × 13 cm
- L — 10 × 18 cm
- XL — 13 × 22 cm
- Huge (Half Sleeve) — 20 × 30 cm (also for back pieces)
- Extra Huge (Sleeve) — 20 × 60 cm
Do I need to shave before applying a Tattup tattoo?
Which parts of my body work best?
Is Tattup friendly for all skin tones?
Do Tattup tattoos expire?
Are Tattup tattoos waterproof?
What’s the difference from henna, stick-on tattoos and real tattoos?
Applying Tattoos
Go to topicHow do I apply my tattoo correctly?
How long before an event should I apply my tattoo?
How long until my tattoo reaches full color?
What color can I expect?
Can I re-tattoo the same spot once it begins to fade?
Does applying a Tattup tattoo hurt?
How can I avoid smudging?
Will it stain my bedding or clothes?
Can I use a tattoo more than once?
After Applying
Go to topicMy tattoo didn’t develop how I expected—any advice?
Can I hit the sauna with my Tattup?
Can I tan or sunbathe with a Tattup?
How do I remove a Tattup tattoo?
I washed my Tattup, and it vanished!
Safety & Ingredients
Go to topicAre Tattup tattoos safe?
What are the ingredients?
What is Genipa americana (jagua)?
Is Tattup vegan and cruelty-free?
Is Tattup gluten-free?
Are Tattup tattoos safe for kids?
Is Tattup safe while pregnant or breastfeeding?
What should I do if I get a skin reaction?
What are the warnings?
Orders & Refunds
Go to topicHow do I find a specific design?
Which payment methods do you take?
Adding a discount code—how does that work?
How does the look discount work?
Can I leave out single tattoos?
Do discount codes apply on top?
Can I change my order or shipping address?
Can I cancel my order?
Part of my order is missing
I got the wrong tattoo
Something arrived damaged or defective
How do refunds work?
Shipping
Go to topicWhere do you deliver, and what’s the cost?
Do you offer free shipping?
Are there any customs fees?
What’s my order status, and how do I track it?
My tracking link isn’t working
My package hasn’t arrived – what now?
Tracking says “delivered” but I don’t see it
My package was returned to sender. Now what?
How does Tattup stay eco-friendly with shipping?
Custom Tattoos
Go to topicHow does the Custom Studio work?
How many motifs and texts fit on one design?
How do I edit texts, images and motifs?
What does the Tattoo Builder do?
How does the AI draft in the studio work?
Custom Studio or AI Tattoo Generator – what’s the difference?
Which files can I upload?
Why isn’t my upload working?
Can I upload a photo instead of artwork?
My image has a background – does that work?
Do I need to mirror my design?
My design is in colour – what will the tattoo look like?
Which designs work best?
How big will my tattoo be?
- XS — 3 × 4 cm
- S — 5 × 9 cm
- M — 7 × 13 cm
- L — 10 × 18 cm
- XL — 13 × 22 cm
- Huge (Half Sleeve) — 20 × 30 cm (also for back pieces)
- Extra Huge (Sleeve) — 20 × 60 cm
Can I change the size later?
How many tattoos do I get?
Why can’t I order just one custom tattoo?
Can I order several designs?
I have a design in my cart and want to change something.
How long does delivery take?
What if my design can’t be printed?
Why was my custom tattoo cancelled?
Can I return a custom tattoo?
AI Tattoo Generator
Go to topicWhat is the Tattup AI tattoo generator?
Is the AI tattoo generator free?
How can I get more credits?
One-time purchase
Monthly subscriptionBetter value per credit
What is the difference between Fast and PRO?
Which styles and options can I choose?
What is the community and how does Remix work?
Can I upload an image as inspiration?
Can I extract a tattoo from a photo?
Can the AI design a cover-up for an existing tattoo?
Can I see how the tattoo looks on my skin?
Can I order my AI design as a Tattup tattoo?
Can I download my designs?
Community & Collaborations
Go to topicHow can I become a partner?
I’m an influencer—can I work with you?
Are you from the press?
Any discounts on large orders?
Sustainability
Go to topicEco-Friendly Packaging
Tattup your life
Still have questions?
Write to us – our team is happy to help you personally.







